Sep 2010 – Feb 2011
Triple S – Otimização e Governança
Project Manager
Mid-sized Brazilian IT services company
Managed professional services resource allocation, aiming to maximise resource utilisation against the company's financial results while meeting the SLAs and scope agreed with external and internal clients.
Responsibilities and deliverables
- Managed the project backlog, pre-sales, training and documentation across the resource pool.
- Handled travel, bookings and the remaining support activities behind professional allocation.
- Took part in client meetings to define rules and align scope (SOW).
Key achievements
Maximized resource utilization against the SLAs and scope agreed with internal and external clients.
Project types
- Resource management
- Project backlog
- Pre-sales
- SOW definition