Delivery portfolio focused on scale, governance, risk control and operational outcomes.
14 projects
Keep 30+ parallel improvements and two platform projects under a single, predictable Waterfall plan.
Portfolio placed under a single structure for scope, schedule, dependency, and status control.
30+Improvements and projects led
Read the full caseLand a fixed-scope product implementation inside a regulated bank, through a matrix team and external vendors, with no formal authority.
Complete handover package with full technical documentation and a base for ongoing operations.
Approx. USD 65k/monthPlatform subscription value
Read the full casePut 11 markets and their local agencies on one publishing and approval model, without integrations or custom development to lean on.
One centralized workspace live across 11 markets, with approval governance, crisis controls, and reporting in place.
11Markets in rollout
Read the full caseBuild a first implementation good enough that every other market in the Americas could be launched from it instead of starting over.
The Brazil pilot became the reference build for the rest of the Americas, with CRM-integrated conversational AI live.
BrazilPilot market
Read the full caseTurn presence and performance data into something the business areas could actually use.
Location Insights configured and implemented as a base for performance tracking and data-driven decisions.
Location InsightsPlatform module
Read the full caseGive a bank under constant public scrutiny a monitoring setup its comms teams and agencies could run together.
Monitoring live for brand, competitors, PR, and crisis, shared across the bank's insights teams and its agencies.
CommunicationsWorkstream
Read the full casePut social care, insights, and publishing on one platform for a payments institution whose public channels carry customer money problems.
Social care, listening, benchmarking, publishing, and ad comment moderation delivered on a single platform, behind single sign-on.
Service, Insights, SocialProduct areas
Read the full caseMove a live distribution center between states without interrupting a major brand's retail operation.
Distribution center migrated to Extrema with no relevant downtime for retail, shortening inter-DC transport and lowering the tax burden.
NoneRetail downtime at cutover
Read the full caseHold delivery predictability across 15 to 20 concurrent storefront projects for competing enterprise brands.
Online stores delivered for the Estée Lauder Group, Wella, Nivea, Nestlé NHS, and Richemont brands.
6Estée Lauder Group stores
Read the full caseSwap the telephony platform under 2,000+ live agent positions across three sites, with contractual SLAs in force throughout.
Avaya replaced by Genesys across 2,000+ agent positions and three sites, without interrupting the operation.
2,000+Agent positions migrated
Read the full caseScale operations up and down on the client's demand while holding SLA and cost commitments.
Mobile point-of-sale live for door-to-door sales in 50+ cities, with the fixed-line service operation held within SLA.
50+Cities with mobile POS
Read the full caseHold SLA compliance and availability across 40+ enterprise accounts with simultaneous demands.
SLA compliance and operational continuity maintained across the full 40+ customer portfolio.
40+Enterprise customers
Read the full caseMigrate and rebuild infrastructure for high-traffic consumer sites while keeping them available.
Migrations, environment upgrades, and a new infrastructure design delivered across three partner sites.
3Partner sites delivered
Read the full caseKeep production environments stable across 2,000+ servers on a round-the-clock shift model.
Production continuity sustained across the estate, with SLA and RFC compliance under ITIL.
25 peopleTeam led
Read the full case