- Infrastructure & Service Delivery
- Data center
- Portfolio delivery
Service Delivery for 40+ Enterprise Customers
Service delivery leadership for 40+ enterprise colocation and managed services clients within Tier III data center environments.
- Company
- TIVIT
- Period
- Jun 2011 – Nov 2011
- Role
- Service Delivery Executive | Technical Project Lead
Context
- Portfolio of 40+ enterprise colocation and managed services clients, national and international.
- Tier III data center environments with contractual SLA commitments.
Challenge
- Ensure SLA compliance, availability, and operational continuity across infrastructure services.
- Maintain delivery quality across many customers requesting changes at the same time.
Key actions
- Sat on the change management committee, coordinating infrastructure changes and service requests with internal technical teams.
- Managed and controlled client colocation environments: dedicated rooms, racks, servers, storage, cabling, golden jumpers, and related infrastructure equipment.
- Acted as the primary technical and commercial point of contact between clients and internal infrastructure, engineering, and operations teams.
- Coordinated technical teams so client requests, environment changes, service expansions, and incident escalations closed within agreed SLAs.
- Supported the preparation of proposals for new products and services, and built relationships with national and international clients.
Outcome
- SLA compliance, availability, and operational continuity sustained across infrastructure services.
- Service delivery operations led for 40+ enterprise customers.