Jun 2011 – Nov 2011

TIVIT

Service Delivery Executive | Technical Project Lead

Multinational technology services company

Service delivery for more than 40 national and international colocation and managed services clients within a Tier III data center environment.

Responsibilities and deliverables

Participated in the change management committee, coordinating infrastructure changes and service requests with internal technical teams.
Managed and controlled client colocation environments, including dedicated rooms, racks, servers, storage, cabling, golden jumpers and related infrastructure equipment.
Coordinated technical teams to ensure that client requests, environment changes, service expansions and incident escalations were completed within agreed SLAs.
Served as the primary technical and commercial point of contact between clients and internal infrastructure, engineering and operations teams.
Conducted daily follow-up meetings covering projects, service requests, priorities, pending actions and delivery status.
Monitored service availability, operational continuity, SLAs and risks across infrastructure services.
Built relationships with national and international clients and supported the preparation of proposals for new products and services.

Sustained SLA compliance, availability, and operational continuity across the full portfolio.