Atento do Brasil

Responsibilities and deliverables

• Supported business areas in client relationship management, serving as the main client point of contact within Atento's IT organization.
• Worked directly with end clients to define technical solutions aligned with business needs, delivery timelines and operational requirements.
• Negotiated timelines, resources and implementation conditions with internal technical and operational teams, balancing client demands with Atento's business priorities.
• Led client negotiations related to operational growth, migrations, reductions and changes to existing services.
• Coordinated project activities across business, technology and operations teams, aligning scope, responsibilities, technical feasibility and delivery dates.
• Monitored project costs, SLAs and operational risks throughout the delivery lifecycle.
• Led the implementation of a new network infrastructure and telecommunications provider for Cielo.
• Managed the implementation of multiple customer service and door-to-door sales operations for Vivo.
• Handled projects and the account relationship for Atento's international client portfolio, including Samsung, Sony and Apple.

Key achievements

Implemented a new network and telecom carrier for Cielo, and delivered multiple service and sales operations for Vivo.

Brands served

• Brasil Kirin

Project types

• Contact center
• Telecom
• Network implementation
• Cost and SLA governance